Founded in 1989 by barrister James Collins, HELP for Domestic Workers is a nonprofit organization dedicated to empowering migrant domestic workers in Hong Kong to access their rights through education, advice, community and employer engagement. Guided by three core pillars - Preventing Crisis, Responding to Needs, and Building Resilient Communities, HELP delivers a range of targeted programmes designed to support workers at every stage of their journey.
- HELPLine provides emergency support to at-risk domestic workers, such as access to shelter support and basic needs assistance.
- HELPing Hands empowers domestic workers and employers to build mutually beneficial employment relationships through awareness, information, and education.
- HELP MeHeal empowers domestic workers to access justice through mental health support and well-being services.
- HELP Circle is a leadership programme empowering migrant domestic worker community leaders to provide guidance and support to at-risk migrant domestic workers and represent the community’s interests.
Local NGO Builds Impact with Odoo
“We were able to use this platform with six staff in 2025 to reach 10,000 domestic helpers. That’s a big number for six staff.”
Today, the charity organization pays a single subscription fee to consolidate all operations on Odoo. Scroll on to discover how it maximizes the use of the ERP to manage services.
Legal Aid Services
Using built-in pipeline stages, the team can seamlessly advance cases through the workflow, enabling management to closely track service delivery. By clicking into a ticket, staff can also trace the query's entry point—whether it originated as a walk-in, a phone call, or an online message—ensuring complete visibility into how clients reach out for help.
After filtering out at-risk domestic workers in need of professional counselling services, the HELP team moves to the Odoo Appointments app to check the availability of its partnering counsellors and reserve a time slot.
With a few clicks in the app’s configuration, Odoo integrates with Microsoft Outlook and Google Calendar to connect to the parties’ preferred meeting schedulers.
Furthermore, once an appointment is booked, Odoo automatically dispatches a WhatsApp confirmation complete with all session details and service terms. To ensure smooth coordination, the system also triggers automated reminders to notify all parties at preconfigured intervals. Of course, this also ensures that at-risk domestic workers can reach the HELP team to receive timely assistance.
Dashboards
Event performance breakdown
With the Odoo Dashboards app, performance data for all events and programs lives in one centralized place. The app delivers clear insights into registration and participation rates, helping organizers gain a deeper understanding of attendee demographics and interests so they can design even more engaging future events.
Event Organization
"With Odoo, everything is centralized on a single platform, completely eliminating the need to manually manipulate and transfer data. What used to take us nearly a week to analyze after a campaign closed has now been reduced to just a few hours."
Through Odoo CRM, the team utilizes the software’s tracking features to trace which campaign and channel the attendees came from. With this feature in place, the team now gets accurate impact data to understand their beneficiaries to boost understanding of the community, which all helps the NGO to continuously refine the event type and topics in line with the community’s interests.
In between events, the Hong Kong NGO sends out interest assessment questionnaires as a way to understand the community’s needs to design more relatable programs and introduce targeted services that actually make an impact.
The Odoo Surveys app handles everything from questionnaire creation to real-time data analysis. Through these insights, the HELP team uncovered a major roadblock: rigid hospital operating hours were keeping domestic workers from getting routine health checks. Armed with this data, the NGO found a direct solution by partnering with subsidized health services open on Sundays, aligning with the workers' weekly rest days.
The platform enables the charity to handle registrations on the go using mobile devices—allowing staff and volunteers to quickly check in attendees by scanning QR codes or looking up names. To ensure smooth logistics, HELP Limited can also tailor registration limits for specific workshops or gatherings, while leveraging live event tracking to monitor engagement in real time.
Finally, Odoo Website acts as the primary gateway to the community. The NGO hosts its digital hub on the platform to promote all upcoming events, enabling community members to sign up for workshops and sessions with just a few clicks. Next up, HELP for Domestic Workers is planning a full website overhaul, partnering with Odoo’s Web Design Services to elevate and modernize its online presence.
Want to know more? Talk to an Odoo Expert!
HELP for Domestic Workers
Location: Hong Kong
Industry: NGO, Charity
Company Size: 10
Apps Implemented: Helpdesk, Appointments, Discuss, WhatsApp Integration, Dashboards, CRM, Surveys, Events, Website
Hosting Type: Odoo Online
